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Air Bar Lux Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Lux line.
The Lux has settled into a stable position in the range, which makes warranty and after sales the natural next question for distributors.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Why warranty and after sales matters on the Lux
A clear dead on arrival policy removes friction for retail partners.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Lux.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Lux |
| Brand | Air Bar |
| Category | E-Juice |
| Battery | 1000 mAh |
| Output range | 12-80 W |
| Capacity | 5.0 ml |
| Charging | USB-C 2A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Lux.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Lux.
Checklist
- Log sell through by account for the first eight weeks.
- Retain one sealed sample carton from every batch for reference.
- Keep certificates current and filed against the exact model name.
- Verify that artwork matches the approved compliance template.
- Record the arrival condition with photographs on the day of delivery.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (174 units) | Tier 1 | 30-45 days |
| Pallet (880 units) | Tier 2 | 14-21 days |
| Container (14740 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Lux?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
A short quarterly review of these points will keep the Lux range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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